Topic: "Customer Relationship Management (CRM)"
May 29th 2012
Most organizations already use a customer relationship management (CRM) solution, and they more than likely employ social media strategies to further their marketing efforts. But what if you combined the two with social CRM software – could you improve your company’s reach? Traditional CRM is all about building and maintaining relationships with your customers; social CRM (SCRM) simply uses social media tools to supplement this goal.
April 12th 2012
When looking for a customer relationship management (CRM) system, the big question you need to address as a business is WHY? If you don’t know exactly why you need a CRM solution, the possibility of failure upon implementation is high and you stand to lose a lot of money. The CRM best practices provided below will help you make an educated decision on whether or not a CRM solution is a good fit for your business.
March 20th 2012
Regardless of what type of service your organization provides, there are certain elements of that service that are always consistent: your organization delivers experience, expertise (often industry-focused) and guidance that your clients can’t pack up in a bag and take home with them.
February 28th 2012
Customer relationship management (CRM) software holds the promise of greater efficiency, more effective communication and increased customer loyalty for businesses and organizations of any size. However, in order to maximize on all the benefits that CRM has to offer it is important to be aware of any potential barriers that may reduce the effectiveness of your chosen CRM solution.
February 8th 2012
Regardless of whether you’re part of a large company with well-established customer relationship management (CRM) software already in place or running a smaller business at the start of implementing a carefully selected CRM solution, one thing’s for certain; you’ll want to be sure you’re getting a good return on your CRM investment.
January 26th 2012
Like most associations, you are continually looking for new and innovative ways to generate non-dues revenue while providing members with the very best in service. Now there is a way to better manage your members, increase revenue and enhance the member experience for all your constituents all through the latest association management solution, Microsoft Dynamics CRM [...]
January 11th 2012
With CRM solutions increasingly focused on attracting customers and driving revenue there are more reasons than ever to be searching for the right CRM strategies for your business. Sage CRM claims to offer innovative customer management solutions that set it apart from other CRM providers in the market so we’ve taken a look at some of the key benefits that Sage CRM has to offer.
January 11th 2012
The fact that big business is increasingly concerned with effective CRM solutions and is reaping the rewards of improved CRM software should give both small and medium sized businesses plenty of inspiration to be asking what customer relationship management solutions are on offer and how they could be profiting from these.
April 15th 2011
Without an integrated CRM system, your company’s relationships – with customers, suppliers and employees – are suffering. It’s easier for mistakes to happen: wrong orders are delivered, invoice details incorrect and complaints unfiled. An integrated Business Relationships Management (BRM) system can multiply the value delivered by a traditional CRM system. Related Posts:Steps to a Successful [...]
January 11th 2011
Letze Woche sprachen wir darüber, wie der Aufbau eines definierten Verkaufsprozesses in Ihrem CRM-System den Service für Ihre Kunden verbessert. Diese Woche besprechen wir, wie man Ihre Mitarbeiter dazu bewegt CRM zu nutzen.Last week, we talked about how building a defined sales process into your CRM system can improve the service you deliver to your [...]
January 5th 2011
Photo © Phillip Collier Ein Verkaufsprozess ist ein strukturiertes Verfahren, das einen Kunden hin bis zu einem Verkauf bewegt. Generell wird der Vertriebsprozess kundenspezifisch auf Ihr Geschäft und Ihre Industrie angepasst. Dabei werden die meisten Ihrer Kunden den gleichen Weg zum Kauf gehen. Photo © Phillip Collier. A sales process is a structured methodology and [...]
August 18th 2010
In distribution, your money is tied up in inventory, not people. There are three nagging questions that, depending on how you suss out the answers, could mean success or failure for your business.In distribution, your money is tied up in inventory, not people. There are three nagging questions that, depending on how you suss out [...]
July 30th 2010
It’s natural to assume your best customers are the ones you hear from the most and the ones who make the biggest orders. But when you take a moment to think about it, sometimes the customers who seem to be the best are in fact the ones who cost you the most. Related Posts:Evaluating New [...]
July 5th 2010
In the high tech industry, you have to act fast to stay a step ahead of the competition to keep customers coming back. In the high tech industry, you have to act fast to stay a step ahead of the competition to keep customers coming back. Related Posts:Meet Customer DemandHow to Find the Right Subscription [...]