Topic: "crm implementation"

CRM Best Practices

Finding the Right CRM Solution

April 12th 2012

When looking for a customer relationship management (CRM) system, the big question you need to address as a business is WHY? If you don’t know exactly why you need a CRM solution, the possibility of failure upon implementation is high and you stand to lose a lot of money. The CRM best practices provided below will help you make an educated decision on whether or not a CRM solution is a good fit for your business.

CRM for Professional Services

Do Professional Services Firms Need CRM?

March 20th 2012

Regardless of what type of service your organization provides, there are certain elements of that service that are always consistent: your organization delivers experience, expertise (often industry-focused) and guidance that your clients can’t pack up in a bag and take home with them.

Getting the Best Value From Your CRM

February 28th 2012

Customer relationship management (CRM) software holds the promise of greater efficiency, more effective communication and increased customer loyalty for businesses and organizations of any size. However, in order to maximize on all the benefits that CRM has to offer it is important to be aware of any potential barriers that may reduce the effectiveness of your chosen CRM solution.

Business Impact Assessment

February 11th 2012

Be an IT Project Success Story The stakes are high with costly and long-term software implementations. It not only affects your entire company, but customers and partners for years to come. You’ve heard it before and it’s a shame it’s true, but 68% of IT projects face impairment or failure*. The reasons why IT projects […]

Get The Most From Your CRM System

February 8th 2012

Regardless of whether you’re part of a large company with well-established customer relationship management (CRM) software already in place or running a smaller business at the start of implementing a carefully selected CRM solution, one thing’s for certain; you’ll want to be sure you’re getting a good return on your CRM investment.

5 Ways to Better Manage (and Serve) Your Members Using CRM

On Demand Webinar from BroadPoint: 5 Ways to Better Manage (and Serve) Your Members Using CRM

January 26th 2012

Like most associations, you are continually looking for new and innovative ways to generate non-dues revenue while providing members with the very best in service. Now there is a way to better manage your members, increase revenue and enhance the member experience for all your constituents all through the latest association management solution, Microsoft Dynamics CRM […]

The Benefits of Sage CRM

January 11th 2012

With CRM solutions increasingly focused on attracting customers and driving revenue there are more reasons than ever to be searching for the right CRM strategies for your business. Sage CRM claims to offer innovative customer management solutions that set it apart from other CRM providers in the market so we’ve taken a look at some of the key benefits that Sage CRM has to offer.