The Social CRM – Increasing Customer Satisfaction with Social Media

August 20th 2012

For those who were wondering why Microsoft bought Yammer, the answer lies deep within the ...

10 Questions to Ask Your Solution Provider

February 1st 2012

With so much technology available to us, it has become more and more difficult to choose the product that best fits our business needs. In the same way, it can be hard choosing the right solution provider since many of them offer the same products and services. One way to narrow down your choices is to ask the right questions to your solution provider as their answers will drastically help you make your final decision.

How to connect your social media with your CRM

Social CRM: Connecting to (and with) Your Customers

January 4th 2012

Each day, we find more and more examples of the importance of immediate accessibility to information. When getting someone’s business card, it’s a good idea to write their basic information and hopefully some personal information on the back of the card[...]

The future of mobile and your business

Software Trend-Watch 3: Vertical Trust

November 15th 2011

In the third of our Software Trends for 2012 series we ask industry expert Kevin Armstrong of ePartners to share with us his vision for the coming year. When Kevin Armstrong first got into the technology business with Xerox back in the mid-1990s there was a common mindset: real data, real information, even about how the business was operating, was best left to those in charge[...]


On-Demand Webinar: Dynamics vs Salesforce

November 10th 2011

Ensuring high user adoption should be at the heart of every business case for investing in CRM. But how can you guaranteee high end user adoption? The answer: you need to question whether your provider is telling you the truth on Outlook integration [...]

Cloud Computing Trends

Software Trend-Watch 2: Rise In Business-Driven R&D

November 8th 2011

Get ready to embrace the power of failure. That’s a hard statement to swallow at a time when the economy appears to be teetering once again. But, Steven Kane says, the Cloud puts hope on the horizon in ways no one has thought of before. “The Cloud allows people to experiment with low cost, which means[...]

Secrets from an ERP Salesperson: “Listen to What the Sales Guy Says”

July 28th 2011

Does that headline make you cringe? Do your own experiences with salespeople, along with the clichéd stereotypes, make you wary and distrustful of them? In speaking with the salesperson about their products and your requirements, can you trust them? Or are they just saying what they need to say in order to move you along in the sales process? (more…)...

Looking For An Unbiased Opinion? Get Over It!

February 10th 2011

Your boss has set you off on a mission – get the best software you can for the best price you can, and make sure it works! So how do most people go about tackling that very common problem? They head out in search of a company that can provide them with that elusive product: “the unbiased opinion”. (more…)...

Steps to a Successful Sales Process with CRM: Part 2

January 11th 2011

Letze Woche sprachen wir darüber, wie der Aufbau eines definierten Verkaufsprozesses in Ihrem CRM-System den Service für Ihre Kunden verbessert. Diese Woche besprechen wir, wie man Ihre Mitarbeiter dazu bewegt CRM zu nutzen.Last week, we talked about how building a defined sales process into your CRM system can improve the service you deliver to your customers. This week we tackle how to encourage your people to use CRM. Indeed, system adoption can be the biggest hurdle you encounter once your sales process is set up and integrated with CRM. (more…)...