Next Stop: Obsolescence

Change Your Company’s Course

Ever wonder, “What the heck are we going to do when Jim retires? He’s the only one who knows how to work with our painful software system”. It’s certainly not something you want waking you up at night – particularly because it’s 100% avoidable.

Change Your Company’s Course

Ever wonder, “What the heck are we going to do when Jim retires? He’s the only one who knows how to work with our painful software system”. It’s certainly not something you want waking you up at night – particularly because it’s 100% avoidable.

Obsolescence is one of the top reasons companies invest in a new business management solution. If only one person truly knows your existing system, what happens if he or she gets sick the same day it crashes? Or they retire? Or worst of all, die?

With an obsolete program comes:

  • No support or ability to upgrade.
  • Increased security risks.
  • Lack of functionality with other more up-to-date software.
  • Poor or no remote access to data.
  • Compliance risks.

Suspect your system is getting long in the tooth? Here are the Top 5 Signs Software ThinkTank uses to identify obsolescence:

1)      Answers are Slow in Coming – You wait hours or even days for data needed in order to make time-sensitive decisions, no matter how simple the request. If working from multiple systems is driving wait times, you’re also at risk of making costly errors if you use the wrong data.

2)      Your System is User-Unfriendly – Your people are forced to work to the solution, rather than the solution working the way your people do. It should be the other way around. Otherwise productivity suffers.

3)      E-Commerce & Other Online Tools are Not Supported – Customers expect online functionality. An added bonus of offering this is it boosts your productivity and may minimize your costs. On the other hand, if you can’t offer it, they will take their business elsewhere.

4)      One Person Holds All the Knowledge – This is the situation described at the top of this article. This is a huge risk to your organization for obvious reasons.

5)      Modifications are a Nightmare – If making what seems to be routine changes – incorporating multiple languages or currencies – are too costly or difficult, chances are your system is the problem.

Obsolescence is one of the top reasons companies invest in a new business management solution. If only one person truly knows your existing system, what happens if he or she gets sick the same day it crashes? Or they retire? Or worst of all, die?

With an obsolete program comes:

  • No support or ability to upgrade.
  • Increased security risks.
  • Lack of functionality with other more up-to-date software.
  • Poor or no remote access to data.
  • Compliance risks.

Suspect your system is getting long in the tooth? Here are the Top 5 Signs Software ThinkTank uses to identify obsolescence:

1)      Answers are Slow in Coming – You wait hours or even days for data needed in order to make time-sensitive decisions, no matter how simple the request. If working from multiple systems is driving wait times, you’re also at risk of making costly errors if you use the wrong data.

2)      Your System is User-Unfriendly – Your people are forced to work to the solution, rather than the solution working the way your people do. It should be the other way around. Otherwise productivity suffers.

3)      E-Commerce & Other Online Tools are Not Supported – Customers expect online functionality. An added bonus of offering this is it boosts your productivity and may minimize your costs. On the other hand, if you can’t offer it, they will take their business elsewhere.

4)      One Person Holds All the Knowledge – This is the situation described at the top of this article. This is a huge risk to your organization for obvious reasons.

5)      Modifications are a Nightmare – If making what seems to be routine changes – incorporating multiple languages or currencies – are too costly or difficult, chances are your system is the problem.

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